Orders & Fulfillment
Learn how to manage patient orders, fulfillment settings, shipping options, and order statuses within Otto.
- How to Configure Shipping Fees
- How to use Auto-Reorder Subscription Programs
- Why Does a Ship-to-Patient Order Show as "Complete" Before My Patient Receives It?
- How to Send Shipment Tracking Information to Patients
- How to Fulfill Dry Eye and OTC Orders Using Eye Drop Ship
- How to Find Order Tracking Details
- How to Cancel and Refund an Order
- How to Delete an Order in Otto