---
title: How to use Auto-Reorder Subscription Programs
description: Learn how Otto Premium Auto-Reorder lets patients automatically refill contact lenses and eligible products at their preferred frequency.
---
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# How to use Auto-Reorder Subscription Programs
## Auto-Reorder is an Otto Premium feature that allows patients to automatically reorder contact lenses and other eligible products based on their selected supply frequency.
### How Patients Enroll in Auto-Reorder
When ordering through their custom **Order Link**, patients will see two options:
- **Buy Once**
- **Auto-Reorder**
If the patient selects **Auto-Reorder**, their future orders will automatically follow the supply interval they selected.
**For example,** if they purchase a three-month supply, Otto will automatically reorder and ship that supply every three months.
#### During checkout, the patient:
1. Selects **Auto-Reorder**.
2. Adds the product to their cart.
3. Enters their payment and shipping information.
4. Reviews the Auto-Reorder authorization.
5. Clicks **Place Order**.
Their initial order is processed and the product is enrolled in Auto-Reorder.
---
### Manually Enrolling a Patient
Your clinic can also enroll a patient in Auto-Reorder directly from their patient file, as long as they have a **credit card on file**.
To enable it:
1. Open the **patient's file**.
2. Locate the associated product or prescription.
3. Turn on the **Auto Refill** toggle beside the product.
Once enabled, Otto will reorder the **same quantity the patient purchased on their last order** when the **Refill Reminder date currently assigned to that product** is reached.
---
### Auto-Reorder for OTC Products
Patients can also enroll eligible **OTC products** in Auto-Reorder.
For these products, patients can select Auto-Reorder and choose how frequently they'd like the product to be automatically reordered - the same process as the contact lenses.
---
### Managing Auto-Reorder
Your clinic maintains control over a patient's Auto-Reorder enrollment.
From the patient's file, you'll see an indicator beside products currently enrolled in Auto-Reorder.
**To disable it:**
1. Open the **patient's file**.
2. Locate the associated product or prescription.
3. Find the **Auto Refill** setting.
4. Turn the toggle off.
**Clinics can also enroll patients in Auto-Reorder in-office as long as the patient has:**
- A valid payment method on file.
- A shipping address on file.
---
### Before an Auto-Reorder Is Processed
Patients are **automatically notified before each upcoming Auto-Reorder**.
This gives them an opportunity to contact your clinic if they need to modify or cancel the upcoming order before it is processed.
---
### Prescription Expiration
For contact lenses, Auto-Reorders continue at the patient's selected supply frequency until their **prescription reaches its expiration date**.
This allows patients to enjoy the convenience of automatic ordering while ensuring their contact lens prescription remains valid.
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