---
title: Understanding Manual Fulfillment Orders in Otto
description: What Manual Fulfillment means in Otto, how to set it on new or existing orders, and why these orders stay on your order list.
---
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# Understanding Manual Fulfillment Orders in Otto
## Use Manual Fulfillment when you already have the product in your office or when the product cannot be ordered through a connected supplier in Otto.
### What Manual Fulfillment means
**Manual Fulfillment** tells Otto not to send an order to a supplier. Instead, your clinic is responsible for sourcing and fulfilling the product.
When an order is set to **Manual Fulfillment**:
- Otto does **not** transmit the order to a supplier.
- No supplier purchase order is created.
- Nothing is shipped by the supplier through Otto.
- Your clinic is responsible for providing the product to the patient.
Manual Fulfillment only changes **how the product is fulfilled**. Patient payment is processed normally.
---
### How to set an order to Manual Fulfillment
#### While entering a new order:
1. Build the order as usual in **New Order.**
2. Beside the quantity, click the supplier dropdown and select **Manual Fulfilment.**
3. Finish the the order and click the green **Process Order** button as usual. It will be created without a supplier purchase order.
#### For an order that already exists:
If the order is still **PO Scheduled**, you can change it to Manual Fulfillment before it is submitted to the supplier.
1. Open the order from the **Order Log**.
2. Scroll down to the product currently showing **PO Scheduled**.
3. Click the "..." to the right of the colored status bar.
4. Click "Do Not Order" to change the fulfillment status to **Manual Fulfillment**.
**Important:** This change must be made before the order is submitted to the supplier. Otto's daily supplier batch is submitted at approximately **2 PM ET**.
---
### How to Tell if an Order Is Manual Fulfillment
Open the order and look at the status beside the product quantity - or from the order long click the down arrow to the left of the order ID.
If you see the black **Manual Fulfillment** status, the product will not be submitted to a supplier through Otto.
---
### What if Manual Fulfillment Is the Only Option?
If **Manual Fulfillment** is the only fulfillment option listed for a product, that product is not currently available to order through a connected supplier or distributor in Otto.
Your clinic will need to fulfill the product using your own inventory or order it directly from the supplier.
Some products are **Manual-Fulfillment-Only** as a limitation from the supplier, such as **Acuvue Abiliti**.
If you believe a product should be available through one of your connected suppliers, contact Otto Support so we can review it.
---
### Important Notes
- **Manual Fulfillment means Otto will not submit the product to a supplier and** you are responsible for sourcing and providing the product to the patient.
- Patient payment works normally—Manual Fulfillment only affects supplier ordering.
- Some products are Manual-Fulfillment-Only and must be fulfilled from clinic inventory or ordered directly from the supplier.
- Once an order has been submitted to the supplier, it can no longer be changed to Manual Fulfillment through Otto.
---
### When to Contact Support
Contact Otto Support if:
- A product is showing as Manual-Fulfillment-Only but you expected it to be available through a connected supplier.
- An order unexpectedly shows **Manual Fulfillment**.
- You're unsure whether an order was submitted to a supplier.
Email [**help@ottooptics.io**](mailto:help@ottooptics.io) or use the live chat inside Otto.
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