---
title: How to Find Order Tracking Details
description: Learn how to find shipping and tracking details for patient orders in Otto using the Orders table and expanded order view.
---

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# How to Find Order Tracking Details

## Learn how to locate tracking information for a patient’s order in the Orders module. This is useful when a patient asks about shipping status or delivery updates.

<iframe src="https://scribehow.com/embed/How_To_Find_Order_Tracking_Details__iserCDgiSTiw0OyB3ZoKSQ" width="600" height="679" allow="fullscreen" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

#### Step-by-Step Instructions

1. **Click “Orders” in the left-hand sidebar.**  
   This will open your Orders table.
2. **Adjust the filters to locate the order.**
   
     - By default, the table may show **Open Orders**.
     - If you do not see the order, change the **Status filter** to **All Orders**.
     - You can also search using the order number or patient name.
3. **Expand the order row.**
   
     - Click the **down arrow (v)** on the left side of the order line.
     - This will expand the order details within the table.
4. **Review the tracking information.**
   
     - Tracking details will appear on the **right-hand side** of the expanded order row, where available.
     - You may also see the **supplier confirmation number**, which can be used to check status directly on the supplier’s website if needed.

---

#### Important Notes

- Tracking details are only visible once they have been provided by the supplier.
- Some suppliers may not provide tracking for certain shipments.
- If an order was shipped directly to the patient, it may automatically show as **Complete** in Otto.
- For delayed or missing shipments, use the supplier confirmation number to verify status on the supplier’s website.

---

#### When to Contact Support

- If tracking information should be available but is missing.
- If the order status appears incorrect.
- If you are unable to locate the order after adjusting filters.

If the issue persists or the order has already been sent to the supplier, please submit a support ticket so our team can investigate further.

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