---
title: How to Delete an Order in Otto
description: Learn how to delete an order in Otto, including when deletion is allowed and what to do if the order has already been sent to the supplier.
---

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# How to Delete an Order in Otto

## Learn how to permanently delete an order from Otto. This is useful if an order was created in error and has not been processed or sent to a supplier.

Step-by-Step Instructions

1. Click **Orders** in the left-hand sidebar.
2. Locate the order you want to delete.
   
     - If you cannot find it, adjust the status filter at the top of the Orders table to **All Orders**.
3. Click into the order to open the **Order Detail** page.
4. In the top right corner of the order, click the **three dots (… )** menu.
5. Select **Delete** from the dropdown menu.
6. Click **Delete Now** to confirm.

The order will be permanently removed from your Orders table.

---

Important Notes

- Deleting an order is permanent and cannot be undone.
- You can only delete an order if it has **not been sent to the supplier**.
- If the order shows a status such as:
  
    - **PO Scheduled**
    - **Awaiting Reception**
    - **Awaiting Delivery**
    - **Complete**  
      it has likely already been processed and cannot be deleted.
- If payment was attached to the order, ensure the payment is properly refunded before deleting (if applicable).
- If you are trying to stop an order that has already been submitted, you may need to contact the supplier directly .

---

When to Contact Support

- If the Delete option does not appear
- If the order was already sent to the supplier and needs intervention
- If the system is preventing deletion unexpectedly

If the issue persists or the order has already been sent to the supplier, please submit a support ticket so our team can investigate further.

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