How to Update Your Store Email Address
Learn how to update the email address associated with your Otto store. This is useful if your clinic changes its primary contact email or wants notifications sent to a different inbox.
Step-by-Step Instructions
-
Click the gear icon (Settings) in the left-hand sidebar.
-
In the Business Information section, locate the Store Email field.
-
Enter the updated email address in the Store Email field.
-
Click the Save button to apply your changes.
Your new store email address will now be saved.
What the Store Email Is Used For
-
Patient-facing communications related to your webstore
-
Order-related notifications
-
Contact details displayed on your store
Make sure the email address entered is actively monitored by your team.
Important Notes
-
Changes do not apply until you click Save.
-
Ensure the email address is entered correctly to avoid missed notifications.
-
If multiple team members need access, consider using a shared clinic inbox (e.g., orders@yourclinic.com).
When to Contact Support
-
If your updated email does not appear to save.
-
If notifications are still being sent to the old address after updating.
If the issue persists, please submit a support ticket so our team can investigate further.