---
title: Otto Knowledge Base
description: Otto Knowledge Base
---

[Skip to content](https://know.ottooptics.io/knowledge-base#main-content)

English

Show submenu for translations

![](https://know.ottooptics.io/hubfs/O_Otto_CLR_HORIZ-1.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact Support](mailto:help@ottooptics.io)

[Contact Support](mailto:help@ottooptics.io)

 How can we help you?

- There are no suggestions because the search field is empty.

### [Settings & Configuration Manage users, locations, preferences, and general system settings in Otto.](https://know.ottooptics.io/knowledge-base/settings-configuration?hsLang=en)

[See more](https://know.ottooptics.io/knowledge-base/settings-configuration?hsLang=en)

### [Orders & Fulfillment Learn how to manage patient orders, fulfillment settings, shipping options, and order statuses within Otto.](https://know.ottooptics.io/knowledge-base/orders-fulfillment?hsLang=en)

[See more](https://know.ottooptics.io/knowledge-base/orders-fulfillment?hsLang=en)

### [Payments & Payouts Understand how payments are processed, how refunds work, and how payouts are deposited into your account.](https://know.ottooptics.io/knowledge-base/payments-payouts?hsLang=en)

[See more](https://know.ottooptics.io/knowledge-base/payments-payouts?hsLang=en)

### [Products, Catalog & Pricing Manage your product catalog, pricing, volume discounts, and inventory settings.](https://know.ottooptics.io/knowledge-base/products-catalog-pricing?hsLang=en)

[See more](https://know.ottooptics.io/knowledge-base/products-catalog-pricing?hsLang=en)

### [Patients & Prescriptions Manage patients, prescriptions, expiration dates, and product assignments.](https://know.ottooptics.io/knowledge-base/patients-prescriptions?hsLang=en)

[See more](https://know.ottooptics.io/knowledge-base/patients-prescriptions?hsLang=en)

### [Best Practices & Optimization Learn recommended workflows and strategies to maximize sales capture, improve patient engagement, and get the most value out of Otto.](https://know.ottooptics.io/knowledge-base/best-practices-optimization?hsLang=en)

[See more](https://know.ottooptics.io/knowledge-base/best-practices-optimization?hsLang=en)

### [Patient Engagement Manage refill reminders, subscriptions, order links, and other tools used to proactively engage patients between visits.](https://know.ottooptics.io/knowledge-base/patient-engagement?hsLang=en)

[See more](https://know.ottooptics.io/knowledge-base/patient-engagement?hsLang=en)

[![](https://know.ottooptics.io/hubfs/O_Otto_CLR_HORIZ-1.svg)](http://ottooptics.io)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, Otto