---
title: How to Set Up Post-Order Redirects in Otto
description: Learn how to set up post-order redirects in Otto to send patients to a booking page, promotion, or custom link after checkout.
---

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2. [Webstore Setup](https://know.ottooptics.io/knowledge-base/webstore-setup?hsLang=en)

# How to Set Up Post-Order Redirects in Otto

## Learn how to configure a post-order redirect in your Otto webstore to guide patients to a specific page after checkout. This is useful for promoting bookings, coupons, subscriptions, or additional products.

<iframe src="https://scribehow.com/embed/Set_Up_Post-Order_Redirects_in_Otto__1xpsqdbAR_WS-qRwtWwV1Q" width="800" height="679" allow="fullscreen" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

#### Step-by-Step Instructions

1. Click the **gear icon (Settings)** in the left-hand sidebar.
2. Click **Webstore**.
3. Select **Post Order Redirects**.
4. In the **Choose a Link** field, enter the full URL where you want patients redirected after completing their purchase.
   
     - This can be:
       
           - A booking page
           - A promotional landing page
           - A coupon download
           - A subscription sign-up page
           - Any page on your website
5. Click the **image upload box** to add a graphic.
   
     - Recommended image dimensions: **4:1 ratio**
     - Use a clear, clickable banner-style image.
6. Click **Save**.

Once saved, this graphic will appear to patients immediately after they complete a purchase in your Otto store. When they click the image, they will be redirected to the URL you provided.

---

#### Important Notes

- Only patients who complete an order through your Otto webstore will see the redirect.
- Make sure the URL includes `https://` and loads correctly before saving.
- Use a clear call-to-action in your graphic (e.g., “Book Your Next Eye Exam” or “Download Your Coupon”).
- If the link is broken or changed on your website, the redirect will not work until updated in Otto.
- This feature does not interrupt order processing or payment capture.

---

#### Best Practices

Consider using post-order redirects to:

- Increase exam bookings
- Promote subscription programs
- Offer limited-time promotions
- Cross-sell dry eye or OTC products
- Encourage patients to follow your clinic on social media

Keep messaging simple and action-focused.

---

#### When to Contact Support

If the redirect is not displaying after checkout or the image is not saving properly, please submit a support ticket so our team can investigate further.

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