How to Request a New Product Not in Otto’s Master Database

Step-by-Step Instructions

1. Click Products (box icon) in the left-hand sidebar.

2. Click Add Products at the top of the page.

3. Conduct a quick search to ensure the product does not already exist in the Master Database.

4. If it does not already exist, select Request a Product.

5. In the Product Name field, enter the full name of the product.

   • Be as specific as possible (brand, modality, pack size, etc.).

6. Enter your desired Retail Price.

   • This is the price you intend to charge patients.

7. Paste a link to the product from a supplier or manufacturer website.

   • This helps the Otto team verify product details quickly.

   • Use a direct product page whenever possible.

8. Click Send Request.

Your request will be submitted for review.

What Happens Next

• Otto will review the request and verify the product details.

• Once approved, the product will be added to the master database and to your catalog.

Important Notes

• Always search for the product in Available Products before submitting a request. Many products are already in the database and simply need to be added to your catalogue.

• Incomplete product names or missing links may delay processing.

• Pricing entered during the request can be adjusted later in your catalogue.

• Requesting a product be added does not necessarily mean we will be able to acquire it at drop-ship fulfilment.
• If a product is not available through one of our distributors, you will be responsible for manually fulfilling orders for this product.

When to Contact Support

• If the product is urgent and needed for an active patient order.

• If you do not see the product appear after a reasonable review period.

• If you are unsure whether the product already exists in Otto.

If the issue persists or the product has not been added after submission, please submit a support ticket so our team can investigate further.