---
title: How to Request a New Product Not in Otto’s Master Database
description: Learn how to request a new product in Otto when it’s not listed in Available Products. Follow these steps to submit and track your request.
---
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# How to Request a New Product Not in Otto’s Master Database
## Learn how to request a product that is not currently available in Otto’s Available Products list so it can be reviewed and added to the system.
#### Step-by-Step Instructions
1. Click **Products** (box icon) in the left-hand sidebar.
2. Click **Add Products** at the top of the page.
3. Conduct a quick search to ensure the product does not already exist in the Master Database.
4. If it does not already exist, select **Request a Product**.
5. In the **Product Name** field, enter the full name of the product.
- Be as specific as possible (brand, modality, pack size, etc.).
6. Enter your desired **Retail Price**.
- This is the price you intend to charge patients.
7. Paste a **link to the product** from a supplier or manufacturer website.
- This helps the Otto team verify product details quickly.
- Use a direct product page whenever possible.
8. Click **Send Request**.
Your request will be submitted for review.
**If Manual Fulfilment is the only supplier listed, the product is not available for drop-ship fulfillment through Otto** and you will be responsible for fulfilling this order.
---
#### What Happens Next
- Otto will review the request and verify the product details.
- Once approved, the product will be added to the master database and to your catalog.
---
#### Important Notes
- Always search for the product in **Available Products** before submitting a request. Many products are already in the database and simply need to be added to your catalogue.
- Incomplete product names or missing links may delay processing.
- Pricing entered during the request can be adjusted later in your catalogue.
- **Requesting a product be added does not necessarily mean we will be able to acquire it at drop-ship fulfilment.**
- If a product is not available through one of our distributors, you will be responsible for manually fulfilling orders for this product.
---
#### When to Contact Support
- If the product is urgent and needed for an active patient order.
- If you do not see the product appear after a reasonable review period.
- If you are unsure whether the product already exists in Otto.
If the issue persists or the product has not been added after submission, please submit a support ticket so our team can investigate further.
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