---
title: How to Remove an Rx from a Patient File
description: Learn how to remove an Rx association from a patient profile in Otto so the product no longer appears as active or available for reordering.
---
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# How to Remove an Rx from a Patient File
## This article explains how to remove a product–prescription (Rx) association from a patient’s profile so it no longer appears as an active product or available for reordering.
#### Step-by-Step Instructions
1. **Click “Patients”** in the left-hand sidebar.
2. Use the search bar at the top of the page to **search for the patient by name**.
3. Click the patient’s name (highlighted in blue) to open their profile.
4. On the right-hand side of the patient profile, locate the **Products** section.
5. Find the product you want to remove.
6. Click the **three dots (“…”)** beside the associated product.
7. Select **“Remove Association.”**
The product will immediately be removed from the patient’s list of active products.
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#### What Happens After Removal
- The product will no longer appear in the patient’s active products list.
- The patient will no longer see this item when placing an order online.
- Automated refill reminders tied to that product will stop.
---
#### Important Notes
- Removing an association does **not** delete the prescription from the patient’s file.
- If the patient has multiple prescriptions, ensure you are removing the correct product.
- This action only affects the selected product–Rx pairing. Other prescriptions and products remain unchanged.
- If a patient needs to reorder this product in the future, you will need to reassign it to the appropriate prescription.
---
#### When to Contact Support
- If the product continues to appear in the patient’s webstore after removal.
- If refill reminders continue after the association has been removed.
- If you are unable to remove the association due to system restrictions.
If the issue persists, please submit a support ticket so our team can investigate further.
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