How to Change a Patient’s Language Preference

Step-by-Step Instructions

1. Go to the Patients module

   • Click Patients in the left-hand sidebar.

2. Search for the patient

   • Use the search bar at the top of the page.

   • Enter the patient’s name.

   • Click on the patient’s name (highlighted in blue) to open their profile.

3. View the left side panel

   • Scroll down within the side panel to view additional profile details.

4. Update the Language field

   • Locate the Language field in the patient’s profile.

   • Click the dropdown menu.

   • Select the correct language preference.

5. Click Save

   • Click Save to apply the changes.

What This Affects

• Patient-facing communications (such as refill reminders and notifications).

• Online ordering experience language (where supported).

Important Notes

• Changes apply to future communications only.

• If a patient reports receiving messages in the wrong language, confirm their language preference is saved correctly.

When to Contact Support

• If the selected language does not appear to apply to outgoing messages.

• If a language option appears missing from the dropdown.

If the issue persists after saving the correct preference, please submit a support ticket so our team can investigate further.