How to Add a Product to Your Catalog in Otto
Learn how to add contact lenses, dry eye products, or other items to your Otto catalog so they can be quoted, ordered, and sold through your store.
Step-by-Step Instructions
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Click the “Products” module
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Select the box icon (Products) from the left-hand sidebar.
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Search your existing catalog first
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In the Your Catalog section, use the search bar to check if the product is already added.
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If the product appears, you do not need to add it again.
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Click “Add Products”
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Select the Add Products button to open the Available Products database.
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Search for the product in Available Products
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Use the search bar to locate the product by name or brand.
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Select the product(s)
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Check the box beside each product you want to add to your catalog.
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You can select multiple products at once.
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Click “Add to Catalog”
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Once selected, click Add to Catalog to move the product(s) into your clinic’s catalog.
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Configure product settings
After clicking Add to Catalog, you will be prompted to:-
Enter your retail price
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Select your default supplier (if applicable)
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Choose whether to Feature the product on your Otto store homepage (Premium feature)
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Click “Confirm”
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Select Confirm to finalize the addition.
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The product will now appear in your Your Catalog list and be available for quoting and ordering.
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Important Notes
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Pricing is controlled by your clinic. Otto may provide recommended pricing, but you set the final retail price.
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Default supplier selection matters. This determines where purchase orders are routed during fulfillment.
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Featuring a product will highlight it on your Otto webstore homepage.
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If you cannot find a product in Available Products, use the “Request a Product” button inside the Products module.
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A product with a set price of $0 will not appear on your webstore for patients to order.
When to Contact Support
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If a product is not showing in Available Products.
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If supplier options appear incorrect.
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If the product does not appear in your catalog after confirmation.
If the issue persists, please submit a support ticket so our team can investigate further.