How to Add or Update the Payment Method on Your Otto Account

Step-by-Step Instructions

1. Click the gear icon (Settings) in the left-hand sidebar.

   • If you do not see Settings, your user account may not have the required permissions.

   • Contact your account administrator for access.

2. Click Plan & Payment.

3. Click Manage Plan.

   • This will open the billing management page.

4. Click Add Payment Method.

5. Enter your new card details.

   • Add the card number, expiry date, and security code.

   • Confirm the billing address if prompted.

6. Save your changes.

   • The new payment method will be stored and used for future subscription charges.

Important Notes

• Only users with administrative permissions can access Plan & Payment.

• Updating your payment method does not change your subscription plan.

• If a payment has recently failed, updating your card will allow the system to retry the charge automatically.

• Otto does not store credit card information directly. Payments are processed securely through a PCI-compliant payment provider .

• Subscription pricing varies by plan and billing cycle .

When to Contact Support

• If you cannot access the Plan & Payment section.

• If your payment continues to fail after updating your card.

• If you need help changing your subscription plan.

If the issue persists, please submit a support ticket so our team can investigate further.