---
title: How to Enable a Promotion in Otto
description: Learn how to enable or activate a promotion in Otto. Follow step-by-step instructions to turn on existing promotions or create and activate new discounts.
---

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2. [Rebates & Promotions](https://know.ottooptics.io/knowledge-base/rebates-promotions?hsLang=en)

# How to Enable a Promotion in Otto

## Learn how to activate an existing promotion or create and enable a new one in Otto. This ensures your discounts are live and available to patients in your online store.

<iframe src="https://scribehow.com/embed/How_to_Enable_a_Promotion_in_Otto__97v8RMcyT96gKiOr78VbAA" width="600" height="679" allow="fullscreen" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

Step-by-Step Instructions

### To Enable an Existing Promotion

1. Click **Promotions** in the left-hand sidebar.
2. Select the **Promotions** tab at the top of the page.
3. Locate the promotion you want to activate in the list.
4. Toggle the switch to the **On** position.
   
     - When enabled, the toggle will appear active.
     - The promotion will now apply according to its configured rules.
5. (Optional) Click the **blue promotion name** to:
   
     - Review the promotion details
     - Edit the discount value
     - Adjust eligible products
     - Modify start or end dates

---

### To Create and Enable a New Promotion

1. Click **Promotions** in the left-hand sidebar.
2. Click **New Promotion** in the top-right corner.
3. Complete the required fields:
   
     - Promotion name
     - Discount type and value
     - Eligible products or categories
     - Start and end dates (if applicable)
4. Click **Save**.
5. Toggle the promotion to the **On** position to activate it.

The promotion will now apply automatically to qualifying orders.

---

Important Notes

- Promotions must be toggled **On** to apply — saving a promotion does not automatically activate it.
- If a promotion has a future start date, it will not apply until that date.
- Expired promotions will not apply to new orders.
- If multiple promotions apply to the same product, stacking behavior depends on how each promotion is configured.

---

When to Contact Support

- If a promotion is enabled but not applying correctly at checkout.
- If discounts appear incorrect.
- If you need help configuring complex promotion rules.

Please submit a support ticket so our team can investigate further.

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