Custom Messages for Patient Receipts & Lens Quotes

This is a simple way to reinforce your clinic’s brand, highlight promotions, or remind patients about the value of purchasing directly from your clinic.

Custom Message – Patient Receipts

Add a message that will automatically appear at the bottom of all patient receipts generated through Otto.

How to Add a Receipt Message

1. Go to Settings.
2. You'll land on the Business Information page.
3. Scroll down to the Receipt Message field.
4. Enter the message you'd like patients to see.
5. Save your changes.

Ideas for Your Receipt Message

• Your return policy 
• Your business tag line /brand promise 

Your custom message will now automatically appear at the bottom of patient receipts when they purchase through Otto.

Custom Message – Lens Quotes

You can also add a custom sales message that appears on every Lens Quote you generate.

This is a great opportunity to reinforce why patients should purchase directly from your clinic—especially when they're comparing your pricing with online retailers.

How to Add a Sales Message

1. Go to Settings.
2. You'll land on the Business Information page.
3. Scroll down to the Sales Message field.
4. Enter the message you'd like patients to see.
5. Save your changes.

Ideas for Your Sales Message

• “Thanks for supporting local, small business!”
• “Free shipping available on all orders.”
• Highlight a current promotion or special offer.
• Reinforce the benefits of purchasing directly from your clinic.

Once configured, your message will automatically appear on every Lens Quote you generate.